Charter Spectrum Store (2024)

FAQs

How do I return equipment to Spectrum? ›

Call Spectrum at (833) 224-6603 to request a return authorization and instructions for returning the device. In order to receive a refund or exchange, Spectrum must receive the Mobile Device within ten (10) days of you receiving a return authorization from Spectrum.

Spectrum is a suite of advanced broadband services offered by Charter Communications, Inc.

We'll replace your remote if it's not working properly. Bring your old remote to your local Spectrum store for a replacement.

Spectrum Stores

Use our store locator to find your nearest Spectrum Store. There is no processing fee when making a payment at our stores. Our stores accept the following forms of payment: Checking or savings account.

You may be charged a fee for any unreturned equipment on your account. All equipment issued by Spectrum for use with any Spectrum TV, Internet or Home Phone services remains the property of Spectrum. Note: Please call (833) 267-6094, or begin your return in person at a Spectrum Store.

Note: You'll need to contact us prior to returning your equipment. Please call (833) 267- 6094. If we haven't received your request, you'll continue to be billed for your regular monthly service charges. You can easily return Spectrum equipment by bringing it to any UPS Store.

The Spectrum brand name was first introduced in 2014. Prior to that, these services were marketed primarily under the Charter brand. Following the acquisitions of Time Warner Cable and Bright House Networks by Charter in 2016, these operations also merged into the Spectrum brand.

Verizon Wireless Completes Sale of Spectrum to AT&T (update) | News Release | Verizon.

Customer must not have subscribed to applicable service within the previous 90 days. Request for money-back must occur within 30 days from installation or change of service date; limit of one money-back request per eligible service within any single 90-day period.

Yes, you can return your Spectrum equipment to any Spectrum Store. You can also return your equipment by bringing it to a UPS Store during store hours. The UPS Store will take care of the rest. If you can't visit a UPS or Spectrum store, you can request a Home Shipment Return Kit by contacting Spectrum.

Can you pay Spectrum at Walmart? ›

Third-Party Payment Agents

Additional businesses in your area area (Western Union, MoneyGram, Walmart or Schnucks Supermarkets) may accept Spectrum payments. Each third-party payment center has its own specific rules regarding payments, fees, etc., but all follow standard policies.

Spectrum TV Select is the cheapest Spectrum cable TV plan. Spectrum TV Select costs $69.99/mo.

If your purchase was mailed directly to you, please contact us at (833) 224-6603. After we process your request, you'll get a return authorization number. Once you've initiated a return, you'll need to mail the items back using the prepaid shipping label provided.

Refunds typically take up to 30 days to process after your cancellation is confirmed.

Spectrum does not impose early termination fees but does not prorate bills for partial months. Canceling some kinds of services can be a difficult and frustrating experience.